Student Employee: Customer Success – Support & Growth (m/f/d)

CALIMA is a Berlin-based B2B SaaS startup with a mission to make workplace safety simpler, more reliable, and more effective through digital and innovative solutions. Our software helps companies ensure that employees working alone receive assistance quickly in an emergency. CALIMA is used by numerous companies and protects thousands of employees every day.

We are a small, ambitious team with high standards for quality. We take a pragmatic, product-focused approach with quick decision-making processes. We are looking for people who don’t just go through the motions, but who take ownership, contribute ideas, and actively improve our processes.

Tasks

Your role:

As a working student in Customer Success, you’ll help us provide reliable, high-quality support to our small and medium-sized existing customers.

We support many of these customers through a scalable customer success approach. For us, less personal support does not mean lower quality. You’ll handle customer inquiries independently, keep an eye on relevant customer signals, and help us identify where additional support needs, risks, or growth opportunities arise.

At the same time, you’ll help us continuously improve our customer success processes and make our customer support better and more scalable step by step.

Your tasks:

Customer Support & Success

• You will handle customer inquiries and ensure prompt, friendly, and reliable communication.
• You will independently address recurring questions regarding usage, configuration, and processes, and coordinate outstanding customer issues with the relevant internal teams.
• You'll help support our small and medium-sized existing customers and ensure that even customers who don't receive intensive personal support experience high-quality customer success.
• You monitor usage, customer feedback, and other relevant indicators to identify risks or additional support needs early on.

Growth & Process Improvement

• You identify opportunities for additional use cases, user groups, locations, or other growth potential among existing customers and bring these to the attention of Customer Success and Sales.
• You document relevant insights in a structured manner and help us systematically analyze recurring customer questions and feedback.
• You'll help us continuously improve our scalable customer support—for example, through better content, templates, processes, or standardized customer communications.
• You will provide occasional support to our Customer Success Manager with operational tasks related to strategic enterprise clients, such as preparing for client meetings, analyzing data, creating documentation, and following up on open issues.

Qualification

What you bring with you:

• You are currently enrolled at a college or university.
• You enjoy communicating with people and take pleasure in helping customers.
• You work in an organized, reliable, and independent manner.
• You can quickly familiarize yourself with new topics, processes, and tools.
• You have a good sense of when a customer inquiry points to a larger problem, an additional need, or an opportunity.
• You'll be able to keep track of everything, even when you have several topics open.
• You communicate clearly and professionally in German.
• You're eager to take on responsibility, contribute your thoughts, and share your own ideas.
• Since you’ll be in regular, direct contact with our customers in this role, it’s important to us that you’re consistently available. That’s why you should be able to spread your work hours across at least four weekdays on a regular basis.
• Experience in customer success, customer support, SaaS, or the B2B sector is a plus, but not required.

Benefits

What we offer you:

• Competitive compensation (market-rate salary)
• Flexible work arrangements: remote, hybrid, or in-office in Berlin-Kreuzberg
• Vacation days: 20 days per year
• Real responsibility and creative freedom
• Flat hierarchies and quick decisions
• Meaningful work that makes a difference: You’ll help ensure that thousands of people are better protected in their daily work lives.
• Tax-Free Benefits Through Gift Certificates
• Joint team events, such as our annual company retreat or our Christmas party
• Open and authentic corporate culture characterized by trust, respect and teamwork
• Regular feedback meetings for the best possible further development

Would you like to take occupational safety to the next level with us?

Then we look forward to receiving your application!

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